Refund Policy

1. Scope

This policy covers refunds for paid SafeVisa consultation and document-preparation services. It does not cover government application fees, visa fees, or other third-party charges, which are non-refundable by us because they are paid directly to the relevant authority.

2. Cancellations before your consultation

If you cancel a booked, paid consultation before it takes place, you are entitled to a full refund, provided the cancellation is made within the timeframe stated at the time of booking.

3. After a consultation has taken place

Because a consultation is a professional service delivered at the scheduled time, fees for a consultation that has already taken place are generally non-refundable, except where required by applicable consumer protection law or where we were unable to deliver the service as described.

4. Service not delivered as described

If we are unable to provide the service you paid for, or it materially differs from what was described at booking, you are entitled to a full or partial refund as appropriate.

5. No refunds based on visa outcome

Because we do not guarantee visa approval and do not control government decisions, a visa refusal or delay by a government authority is not, by itself, grounds for a refund of our consultation fees.

6. How to request a refund

Send your request, including your booking reference, to [email protected]. We aim to respond within 5 business days.